Frequently asked question about attending the Opera e Lirica shows in Rome and Sorrento

1. When should I arrive?

We recommend you arrive at the Opera e Lirica concerts a minimum of 30 minutes before the performance starts.

2. Where do I pick up my tickets?

Tickets for collection are held at the Main Entrance of the concerts.

3. What happens if I arrive a little late?

If you arrive late, for safety reasons you will be asked to wait in the foyers until the interval or a suitable break in the performance when the lights are raised.

4. Is there a dress code?

There is no dress code – feel free to dress up or down.

5. How can I reclaim lost property?

You can telephone on +39-3381218424

6. Can I take food and drink into the Opera hall?

Food and drink are not permitted in the Opera Hall.

7. Is it possible to record or photograph the performance?

The use of cameras and recording equipment is forbidden. You can make a photo with the artists after the performance.

REFUND POLICY AND WITHDRAWAL RIGHT

Tickets bought after August 1st 2021: all tickets are completely refundable by 48 h before the beginning of the concert. 

Tickets bought before August 2021:exclusively in the event that a specific concert does not take place as scheduled, not if it is rescheduled, where the non-compliance is a result of an action directly imputable to our company (except for small variations of the concert program or the artists involved), the company will refund the ticket price in full to customers who send a refund request no later than 14 days. The 14 days are to be calculated from the day the goods are in possession. In any other case, the company will not be able to provide any refund to customers who request it. It is not possible to refund tickets to those who show up without a Green pass. To exercise the right of withdrawal, it is mandatory to contact us by writing an email to info@operaelirica.com and communicate the withdrawal decision.